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What’s New at MACC?

New features and products from MACC for Fall 2016

MACC is continually adding new features to our existing products and developing new services to meet the evolving needs of the telecommunications industry. Below are brief summaries of several of the enhancements that are available this fall in the latest versions of Customer Master and Accounting Master. Together, these two products comprise the core of our BSS/OSS solution. For more information, please contact your National Sales Representative or Client Relations Manager. Current clients can also view Executive Summaries for Customer Master and Accounting Master on our Client Pages. Log in access is required to view these files.

Customer Master 16.2 enhancements

My Time Labor Entry
In previous releases of Customer Master and Accounting Master, an interface and the ability to load labor entries for payroll purposes did not exist. Client service representatives and technicians completed work on service orders and trouble tickets but had to log into Accounting Master or TMS to enter their labor hours. Within Customer Master and Accounting Master 16.2, we have established a seamless interface to collect the labor records on service orders, trouble tickets, work orders, and appointments. This enhancement will allow the records to be exported to Accounting Master’s payroll module. The data can also be collected for 3rd party accounting packages and exported through the use of a CSV file for importation into that accounting package’s payroll module. A new My Time icon has been placed in key locations throughout Customer Master, including a new Labor Entry Suite for ease of use and accessibility for staff to enter their time as needed. Permissions can be established for approved users to post and export labor entries to Accounting Master on behalf of other employees. All payroll approval will be completed as it currently is in Accounting Master.

Billing Rewards Program
Many companies have expressed an interest in giving incentives back to their customers. MACC’s new Billing Rewards program will allow companies to generate credit certificates at a designated threshold on total revenues generated by specified USP codes and OCCs. A wizard will guide users through the initial set up to customize the rewards program to your company’s needs. Your staff can easily view the rewards totals per account on the Inquiry Overview Screen or from the Service Order Rewards node. Based on the Bill Rewards criteria setup wizard, Customer Master will automatically calculate rewards points earned, a total points balance, and any rewards generated that month during step three of your billing transmission. A new redemption tool has been developed to show all accounts that have outstanding rewards, along with the expiration date of that reward to quickly allow users to redeem rewards certificates and generate OCC credits to the accounts in a seamless process.

Service Order Escalation
For many years, Customer Master included a tool to escalate trouble tickets that have not been picked up, cleared, etc. We have now added the ability to escalate service orders in a similar manner. Service Order Escalation can now be set up to notify specific users at defined threshold increments by service order class, from start to stop, taken to completed, and taken to applied. This change will allow users to keep track of their service orders in a more efficient manner and ensure that none fall through the cracks.


Accounting Master 16.2 enhancements

My Time
Thanks to client input, we know the relationship between Customer Master and Accounting Master continues to be a topic of special importance within our software solutions. This feedback led to the creation of My Time. The new feature is designed to reduce employee work effort and increase the accuracy of labor records by eliminating the dual entry of time tracking within Customer Master and Accounting Master. When the interface between these two products is used, My Time allows employees to tie work effort required for trouble tickets and service orders within Customer Master directly to the payroll module in Accounting Master with one entry of information. My Time will be available once your company is upgraded to both Accounting Master and Customer Master version 16.2. The new feature is also available via MACC Mobile for access in the field.

Save Payment Documents
Check, ACH, and EFT payments can be processed throughout Accounting Master. Often a question arises as it relates to a particular payment and research is required to find a copy of the remittance. Whether the payment is to a vendor, employee, member, or stockholder, these payments remittance documents will be easier to find as they can now be stored within Accounting Master.

Accounts Receivable Write-Off and Write-Off Payments
A new process was added to the database to write-off an AR invoice that has been abandoned in the system and will not receive full payment. The write-off process allows you to select multiple invoices, customers, and companies to be written-off at one time. As needed, payments can be applied to invoices in a write-off status.

Period Processing: Save Reports to pdf or csv
Period Processing presents several reports for review during each step. Some reports hold higher priority for your company than others. To assist with organization and efficiency, MACC added a new option to control which reports are displayed and/or automatically saved as pdf and/or csv files for future reference during several of the Period Processing steps.