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What’s New at MACC?
New features and products from MACC for Spring 2017
MACC is continually adding new features to our existing products and developing new services to meet the evolving needs of the telecommunications industry. Below are brief summaries of several of the enhancements that are available this spring in the latest versions of Customer Master and Accounting Master. Together, these two products comprise the core of our BSS/OSS solution. For more information, please contact your National Sales Representative or Client Relations Manager. Current clients can also view Executive Summaries for Customer Master and Accounting Master on our Client Pages. Log in access is required to view these files.
Customer Master 17.1 enhancements
To create greater service order efficiency, account templates have been added to Customer Master. Users have the ability to set up common templates for account, customer and network tiers. Users will have various fields at the tier levels that can be setup as defaults in their templates. This improvement will greatly reduce the number of key strokes needed to create an account and will reduce the number of potential errors that could occur.
In previous releases of Customer Master, we introduced the import tool to execute the import of addresses, CRM rows and OCCs. We are excited to add USP codes to the tool in Customer Master 17.1. The import tool has been enhanced with the ability to mass insert or delete USP codes and complete USP code quantity changes from a .CSV file. The import tool can be used to correct data from audits and eliminate the need for numerous manual service orders to be completed.
With the new HUBB reporting requirements, we have added additional data elements to the Customer Master address maintenance table to capture internet deployment information. The new fields are deployment date, max download speed, and max upload speed. These new fields will allow users to indicate the exact maximum deployment speeds available at that address. In turn, as users are completing equipment upgrades or fiber buildouts, they can update the deployment information accordingly to all addresses in that area.
Accounting Master 17.1 enhancements
Recurring Journal Entry Template, Attachments, Processing, Batches, Comments, and More
The recurring journal entry feature in Accounting Master is designed as a tool to maintain a template for journal entries that will post monthly, quarterly, annually, etc. MACC has updated this feature to add efficiency and flexibility in the maintenance and processing of these repetitive entries. The workflow of the format screen has been moved into a grid for additional visibility and mass updating. Batching, comments, and attachments have all been added to improve communication. Additionally the processing of recurring journal entries can now be done outside of the period processing steps. As applicable, the posting process can be run several times throughout a period moving a single recurring entry from open to posted on demand.
CPR Master Retirement Process, User Flexibility, Non-Inventory CPR Items, and More
MACC continues to add value to the Continuing Property Record module. Mass retirements can now be completed through the database using the redesigned CPR Retirement process. This process now links to the Fixed Asset Management disposals feature, recalculating depreciation when the retirement is posted. The Work Order Close process now recognizes non-inventory items as CPR non-exempt, applying overhead costs proportionately. Additionally, the CPR Master screen has several enhanced features to improve workflow and provide a more user-friendly experience.
ACH Payment Option on Customer Master Refunds
Customer refunds are a recurring process that most companies go through on a monthly basis. The refund integration between Customer Master and Accounting Master makes identifying and generating refund checks a quick and easy process. Refunds can include closed account, security deposit, and open account balances due back to the customer. Up until now this process was strictly limited to check payments. In 17.1 MACC has expanded this feature to include an ACH option.