- Chris -
- February 20, 2025
From Small-Town Service to Global Innovation
What started as a small initiative in 1975 with just one client—a local phone company in Nebraska—has now grown into a global leader in billing and customer management solutions. MACC’s success has always been rooted in its ability to listen, adapt, and innovate. By staying true to our core values of customer service and technological advancement, we’ve expanded from a regional provider into a trusted partner for over 600 telecommunication and utility companies across the U.S., Japan, and beyond. Yet, despite our growth, we’ve never lost the small-town commitment to personalized service that set us apart from the very beginning.
Adapting to Industry Changes with Scalable Billing Solutions
As MACC’s footprint expanded, so did our ability to anticipate and address emerging industry needs. Early on, we identified critical gaps in billing for cable TV, cellular services, and internet providers—areas where existing solutions failed to keep pace with industry demands. One of our most unique innovations was AGRAS, an advanced billing system for air-to-ground communications, which enabled private airplane owners—including government agencies, celebrities, and business leaders—to manage their inflight connectivity costs seamlessly. This spirit of innovation has continued as we’ve developed integrated solutions that support small rural telecommunication and utility operators as well as enterprise-level service providers managing hundreds of thousands of accounts.
Empowering Telecommunications and Utility Providers
Today, MACC is more than just a billing platform—we are a comprehensive technology partner helping telecommunication and utility providers streamline operations, improve customer engagement, and drive profitability. Our Billing Services process millions of statements annually, our Customer Management Solutions help providers enhance customer experiences, and our Integrations ensure seamless connectivity with modern APIs, VoIP services, and self-service portals.
Partner with MACC for Scalable Solutions
As the telecommunications and utility industries continue to evolve, we remain committed to delivering future-ready solutions that empower providers to thrive in an increasingly digital world. Are you ready to modernize your billing and customer management systems with a trusted partner? Contact MACC today and discover how our tailored solutions can help your business scale efficiently and effectively.