MACC Testimonials

See what our clients have to say about MACC

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Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.

Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas

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The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!

Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois

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We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!

Susan McGhee
JBN Telephone
Holton, Kansas

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I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!

Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa

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I enjoy working with all the MACC staff I interact with! All very professional and personable too!

David Jones
Doylestown Telephone Company
Doylestown, Ohio

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My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!

John Noah
Terril Telephone Cooperative
Terril, Iowa

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It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.

Mary Phillips
Minerva Valley Companies
Zearing, Iowa

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I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.

Lucy Bryan
Pinnacles Telephone Company
Paicines, California

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I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.

Cheryl Noble
Superior Telephone
Superior, Iowa

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MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.

Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania

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MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.

Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa

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I appreciate MACC and that you listen to your customers.

Roxanne White
Evertek
Everly, Iowa

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Everyone at MACC has been committed to help in every way.

Janet McFarland
CentraCom
Fairview, Utah

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We were drawn to MACC by their products’ ease of use, the functionality they deliver and the available customer support. A telephone company’s billing and accounting records are at the core of its business. We needed a BSS/OSS solution that provides easy retrieval of these records to be responsive to our customers and regulators. After spending a great deal of time evaluating vendors, we found MACC could meet our requirements.

In terms of the conversion process, MACC provided very detailed training and our project manager stayed in constant contact to ensure the process moved forward successfully. If we had questions during the conversion, they were answered quickly. Plus, the conversion team stayed in contact with us during the first billing process to make sure everything was working correctly.

MACC’s personnel are all very helpful when there are questions to be answered. If a MACC employee doesn’t know the answer to a question, they will do the needed research to find it.

Ray Wasden
Union Springs Telephone Company
Union Springs, Alabama

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Their system is Windows based, it’s easy to use, and they have great customer service.

Carolyn Haga
Consolidated Communications

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MACC is always ready to listen to the suggestions we have.

Melanie Kalar
Columbus Telephone Company
Columbus, Kansas

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MACC made the NLAD transition a painless process

The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.

Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine

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On gaining a better understanding of Customer Master

Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.

April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado

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Comments from a new MACC client

Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!

Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon

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Why we chose MACC

We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.

Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota

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MACC’s employees are easy to work with

If you’re looking for a company to provide CABS processing services, I highly recommend MACC. They have on-staff experts with decades of experience. I know the bills and reports they produce are accurate. MACC has added a new online tool called AccessMart which allows me to easily create my own customized reports. AccessMart has made my job much easier.

Most importantly, MACC’s employees are easy to work with and very responsive to my needs. We consider MACC employees our friends, not just another vendor.

Jim Lyon, General Manager
Mark Twain Rural Telephone Company
Hurdland, Missouri

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MACC gets the job done right

There are many companies providing billing software today, but probably very few of them can match the expertise and commitment of the MACC team in not only getting the job done, but getting it right. MACC’s support staff is always available to respond to questions or concerns.

The telecommunications industry, with its interconnected providers and facilities, has become extremely complex and MACC has set up its software and systems to accommodate this complexity.

Vera Landstrom, Regulatory Director
Sacred Wind Communications
Albuquerque, New Mexico

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It’s like you’re their only customer when you call

It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.

Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa