MACC...the right choice for your next billing system
Key benefits MACC can deliver to your company
Stability to grow on
The last few years have been a reminder life is filled with uncertainties, but there is one thing MACC’s clients count on. We will always be here to make sure they have the telecom billing and accounting solutions they need to succeed for today and tomorrow.
We are an established, growing company with more than 350 clients and 46 years of experience. Our clients have the benefit of a three-tiered support system so help is always just a call or e-mail away.
MACC’s billing system is constantly improving
Our clients receive enhancement packed updates to our billing system and accounting solution twice each year. Many of these enhancements come directly from requests made by our clients while others are designed to meet the evolving needs of telecom companies identified by our product team.
When it comes to regulatory requirements, if a new one arises, MACC is ready to enhance our product to meet any need. All of the enhancements referenced above are available to MACC clients at no additional charge. It’s just one of the many benefits of trusting MACC for your billing system.
Mobile access for your team
The events of the last few years have shown how important it is for telecom companies to empower employees to work remotely. We have a product called MACC Mobile that gives your techs (and anyone else) all the information they need to do their jobs while they’re in the field. This cuts down on trips back to the office and allows for more efficient scheduling. With fewer miles driven, you can see a healthier bottom line thanks to MACC Mobile.
MACC Mobile also works great for employees who are working from home or at customer sites. As long as there is an internet connection, your team can connect to our billing system with MACC Mobile.
Kathy Rea
(503) 390-3331
MACC Client Experiences
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
More reasons to choose MACC
- A billing model perfectly suited for today’s telecom industry
- Our products are developed using open architecture so they are flexible to integrate with hardware and software from other vendors
- MACC’s platform is scalable for use by telecom companies of all sizes
- A consolidated CABS billing option that simplifies payments from inter-exchange carriers
- A dedicated conversion team assures your company of a smooth transition to MACC’s platform
- Unique marketing and technology services unavailable from any other billing system vendor
See what your peers have to say about MACC
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Billing System Overview
Customer Master and Accounting Master comprise the core of our billing system. Our billing system also encompasses 11 other components, but they are all tied together as one, integrated platform. Our solution features a Wildcard Network that empowers companies to sell and manage every product and service offered by today’s telecom company…including wireless and home security. Please reference the diagram for details along with our fact sheets below.
MACC Fact Sheets
Click on the toggles below to see detailed features and benefits of MACC’s products and services.
Customer Master
Accounting Master
Creative Services
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008