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MACC Testimonials

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More testimonials from MACC clients

We were drawn to MACC by their products’ ease of use, the functionality they deliver and the available customer support. A telephone company’s billing and accounting records are at the core of its business. We needed a BSS/OSS solution that provides easy retrieval of these records to be responsive to our customers and regulators.  After spending a great deal of time evaluating vendors, we found MACC could meet our requirements.

In terms of the conversion process, MACC provided very detailed training and our project manager stayed in constant contact to ensure the process moved forward successfully. If we had questions during the conversion, they were answered quickly. Plus, the conversion team stayed in contact with us during the first billing process to make sure everything was working correctly.

MACC’s personnel are all very helpful when there are questions to be answered. If a MACC employee doesn’t know the answer to a question, they will do the needed research to find it.

Ray Wasden
Union Springs Telephone Company
Union Springs, Alabama

Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
FairPoint Communications

MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas

Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington

WOW Training has been a remarkable asset
During the WOW Training I’ve received, MACC’s associates have offered eternal patience and excellent training skills. Plus, the slides and notes they provided have served me well. Since joining S&A Telephone Company four years ago, MACC’s WOW Training has been a remarkable asset.

June Millsap, Customer Service Representative
S&A Telephone Company
Allen, Kansas

MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.

Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois

Experience and flexibility are key MACC benefits
MACC has a great deal of telecom billing experience. They were very flexible in working to meet the unique needs of our company and we’re looking forward to a long partnership with MACC.

Mick Herke, General Manager
Alliance Connect
West Des Moines, Iowa

MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.

Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine

On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.

April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado

Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!

Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon

Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.

Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota

MACC’s employees are easy to work with
If you’re looking for a company to provide CABS processing services, I highly recommend MACC. They have on-staff experts with decades of experience. I know the bills and reports they produce are accurate. MACC has added a new online tool called AccessMart which allows me to easily create my own customized reports. AccessMart has made my job much easier.

Most importantly, MACC’s employees are easy to work with and very responsive to my needs. We consider MACC employees our friends, not just another vendor.

Jim Lyon, General Manager
Mark Twain Rural Telephone Company
Hurdland, Missouri

MACC gets the job done right
There are many companies providing billing software today, but probably very few of them can match the expertise and commitment of the MACC team in not only getting the job done, but getting it right. MACC’s support staff is always available to respond to questions or concerns.

The telecommunications industry, with its interconnected providers and facilities, has become extremely complex and MACC has set up its software and systems to accommodate this complexity.

Vera Landstrom, Regulatory Director
Sacred Wind Communications
Albuquerque, New Mexico

It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.

Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa

Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.

Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa