Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga Consolidated Communications
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips Minerva Valley Companies Zearing, Iowa
I appreciate MACC and that you listen to your customers.
Roxanne White Evertek Everly, Iowa
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President Grafton Technologies Grafton, Illinois
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan Pinnacles Telephone Company Paicines, California
MACC made the NLAD transition a painless process The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor UniTel, Inc. Unity, Maine
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones Doylestown Telephone Company Doylestown, Ohio
It’s like you’re their only customer when you call It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah Terril Telephone Cooperative Terril, Iowa
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee JBN Telephone Holton, Kansas
On gaining a better understanding of Customer Master Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager Wiggins Telephone Association Wiggins, Colorado
Why we chose MACC We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer Emily Cooperative Telephone Company Emily, Minnesota
MACC is always ready to listen to the suggestions we have.
Melanie Kalar Columbus Telephone Company Columbus, Kansas
Everyone at MACC has been committed to help in every way.
Janet McFarland CentraCom Fairview, Utah
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.