Home > Looking for a Billing System > Success Stories
Success Stories
Success is easy to find with help from MACC
These success stories from your peers are just a sampling of the many ways MACC is helping our clients to be more efficient, effective, and profitable.
A good decision…a Colorado telecom switches to MACC’s billing system for improved efficiency
A great example of a company using MACC’s billing system to improve its operation is the Nucla-Naturita Telephone Company (NNTC). The family owned and operated company was founded in 1946 in Nucla, Colorado to provide telephone service to its community.
Direct Communications perfects paperless billing adoption
The MACC Team loves to pass on examples of companies using our products and services to reduce costs, boost profits, and make the work day easier. One outstanding example is Direct Communications’ paperless billing adoption rate. The Rockland, Idaho-based company has a paperless billing take rate of more than 70 percent!
MACC’s Web API provides easy access to after-hours support
Your customers want it all…the latest services, competitive pricing, and outstanding support. Our job at MACC is to ensure you have the tools you need to thrive in this competitive market. One of MACC’s newest tools is our Web API and the Scott County Telephone Cooperative (SCTC) is using it to efficiently deliver 24×7 support as it grows its service territory.
De-stress disconnect days with AutoPilot
MACC’s AutoPilot can make disconnect day easier. How much easier? With approximately five minutes of work, Hawkeye Telephone Company reported its disconnections were reduced by 66 percent after it started using AutoPilot to send e-mails to customers whose accounts were about to become delinquent.
Peoples Telephone Cooperative boosts productivity with CRM
When we find a company doing an outstanding job using our products to their fullest extent, we love to share! For this success story, we want to highlight Peoples Telephone Cooperative’s use of Customer Master’s CRM (Client Relationship Management) feature. The Texas-based company uses CRM in six different ways to boost productivity with more ideas in the works.
CASSCOMM’s paperless push saves trees and much more
“I would tell anyone interested in pushing paperless billing to go for it.”
This advice comes from Casey French, Director of Marketing and PR for Illinois-based CASSCOMM. He led a recent paperless push at his company to increase paperless billing adoption to above 20 percent and save the company more than $11,000 per year in postage costs.
PiE is a recipe for efficiency
MACC cooked up a fresh slice of PiE for Ntec and the recipe turned out to be quite a hit. In fact, as Laura Gullickson, the Wisconsin company’s CFO and Office Manager, explained, our PiE turned out to be “the best investment Ntec has made in MACC so far.”
So…what kind of PiE are we talking about here?
A slice of PiE can really brighten your days
“I found there were more efficient ways to do many of the processes that I was doing and these steps save me a great deal of time.”
These are the words used by Emily Hoyt to describe the benefits of using MACC’s Partner in Efficiency (PiE) program. She is the Office Manager at Scranton Telephone Company, in Scranton, Iowa.
Read the rest of the story
Two MACC clients collaborate to make a great team
“One of the things about a great team is that the whole exceeds the sum of its partners.”
This quote by author Tracy Hickman accurately sums up an on-going collaboration between COLTONTEL and MONITOR TELECOM. Since January of 2016, these Oregon-based MACC clients have shared their resources for the betterment of both companies.
Read the rest of the story
Less is more with MACC Mobile
Less can be more with MACC Mobile and a company using this philosophy to become more organized and efficient is WTC Communications. The Wilton, Iowa based telecom uses MACC Mobile to eliminate paper tickets, reduce truck rolls, and increase customer satisfaction through quicker response times for service.
Give your company a little push
Sometimes it’s just a little push that can turn a good plan into a great success. For Peoples Telephone Cooperative, that little push came in the form of our Suggestive Marketing feature. The Texas-based company used the feature for a high-speed Internet promotion that delivered results far exceeding expectations.
Making a change for the better with help from MACC
Change can be good. In the case of La Jicarita Rural Telephone Cooperative (La Jicarita), the change was a restructuring of the information in the database that powers the company. The new structure resulted in greater convenience and efficiency for La Jicarita’s employees as they serve the company’s customer base in Mora County, New Mexico.
SAM DR saves Dobson Telephone 30 hours a month in technician work effort
Are you spending too much time dealing with delinquent voice/ DSL customers? Do you have central office technicians who are juggling too many tasks? If so, your company needs to consider MACC’s Service Automation Master Disconnect/Reconnect (SAM DR).
Database review streamlines CTC’s operations
For us, USF Reform was an inflection point (as it has been for many independents). We decided we were going to make it a positive instead of a negative by taking the traditional independent business model and running it through the shredder. As such, our 109 year old company has literally been rethinking everything we do…from bold corporate strategy moves, down to how we utilize Customer Master.
Haviland Telephone uses paperless billing to reduce expenses
In an effort to reduce postage expense and time spent manually processing payments, MACC gives clients the ability to offer paperless billing to their customers. One of our clients in Kansas, Haviland Telephone, successfully implemented a paperless-only billing policy to customers in communities served by the company’s high-speed wireless Internet.
MACC client improves efficiency with our Set-Top Box interface
MACC continues to develop products that make our clients more efficient. One of our latest creations, a video application interface between Customer Master and cable television set-top boxes, is reducing truck rolls and increasing customer satisfaction for Columbus Telephone Company.
Set an appointment for greater efficiency with Customer Master’s Advanced Scheduler
Regardless of the size of your company, it’s no easy task to keep track of everyone’s schedule to ensure customers receive the prompt service they expect and deserve. Fortunately, the advanced scheduler in Customer Master can help companies manage everyone’s appointments and projects. Clarence Telephone Company is a great example of a MACC client using the advanced scheduler to make its business more efficient.
Management Reports boost efficiency at Wilson Communications
MACC associates developed our eMACC Management Reports (Web Reporting) to make it easy for our clients to access the important information Customer Master can store in its database. Wilson Communications saw the potential of the Management Reports and the Kansas-based company now uses the service to save time and effort on everyday activities.
CTC turns its website into a community resource
One of the keys to having a successful website is to not only get your customers to view the site, but to keep them coming back for repeat visits. For many telecommunications companies, a great way to bring customers back to their website is to go beyond offering information on their business and create a community resource. One MACC client that has successfully adopted this approach is Cordova Telephone Cooperative (CTC) in Cordova, Alaska.
Storing attachments with accounts helps during fiber deployment
If a picture is worth a thousand words, how much is an easy to access map of a customer’s property worth when a technician is installing a new fiber optic line? At Panora Telco in Panora, Iowa, they’re finding maps and diagrams stored with clients’ accounts in Customer Master to be priceless.
Wiggins Telephone Association finds efficiency through training
Over the last year, the staff at Wiggins Telephone Association learned that a small amount of training on MACC’s software can turn into a big boost in efficiency in their office. The company’s office manager, April Simmons, found that the relatively small expense of the training was some of the best money the company has ever spent.
Wahkiakum West is poised for the future with switch activation
Wahkiakum West Telephone is a company that is proud of its history, but looking to the future as well. Six months ago the company installed switch activation to become more efficient and better positioned for future growth. Wahkiakum West is now reaping the rewards of this forward thinking.
Sacred Wind Communications’ success fulfills a promise
Sacred Wind Communications began business in 2006 with no furniture, six employees, and a promise to a community in need of communication services. Three years later, the New Mexico telecom has fulfilled its promise by offering voice and data services to a population where none were available before and is now a growing telecommunications company.
MACC Client Experiences
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008