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A slice of PiE can really brighten your days
“I found there were more efficient ways to do many of the processes that I was doing and these steps save me a great deal of time.”
These are the words used by Emily Hoyt to describe the benefits of using MACC’s Partner in Efficiency (PiE) program. She is the Office Manager at Scranton Telephone Company, in Scranton, Iowa.
Emily had taken other MACC training in the past, but left her position for several years after her son was born. Upon her return, she wanted to start fresh with a solid, uniform foundation on MACC’s software.
Her PiE sessions covered more than a dozen areas within Customer Master and Accounting Master. She said courses on USP codes and clean-up for addresses and plant were the most helpful as they improved the accuracy of her reports. The courses also improved her skill in working with Customer Master’s various modules.
“Working in the databases and doing the clean-up with Linda (one of MACC’s Trainers), was so beneficial as I learned how to navigate in the system,” Emily said.
Something she learned that was completely new to her was the workflow process for setting-up a new customer.
“It takes me step-by-step through everything and makes it much less likely to forget something along the way,” Emily said.
Using MACC’s PiE program, companies work one-on-one with MACC’s expert trainers to identify ways Customer Master or Accounting Master can reduce employee work effort. Many times, companies aren’t using the full capabilities of our products. After a slice of PiE, companies are empowered to take complete advantage of the software in which they’ve invested.
Another efficiency the staff at Scranton gained was in the area of trouble tickets. Before the PiE, they were using hand-written tickets in the office.
“Now I am using trouble tickets in the system and it literally takes me half the time,” Emily said. “It also keeps a record of what happened in the system. If I need to look up a trouble ticket, it is much easier to find it than going through paper files.”
The program includes working directly with a company’s data and processes so it’s truly a real-world experience. The efficiencies PiE Training delivers come from increased automation, better record keeping, and a reduced reliance on paper documentation.
PiE also helped the Scranton staff better understand equipment in a network. Emily said she was using a separate spreadsheet to track this information, but after the USP code training, she is now able to use reports from Customer Master to deliver the accurate results she needs.
PiE can deliver results like these to your company as well. The program can be as specific or broad as needed. Emily went through her PiE Training at MACC’s headquarters in Blair, Nebraska, but training can also be done in your office or remotely over the phone.
For companies considering this training, Emily offered some advice.
“By all means choose PiE! I learned so much in the three days I was at MACC,” she said. “Linda, and everyone I met at MACC, was eager to help me do my job better. It didn’t even seem like work.”
MACC Client Experiences
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008