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PiE is a recipe for efficiency
MACC cooked up a fresh slice of PiE for Ntec and the recipe turned out to be quite a hit. In fact, as Laura Gullickson, the Wisconsin company’s CFO and Office Manager, explained, our PiE turned out to be “the best investment Ntec has made in MACC so far.”
So…what kind of PiE are we talking about here?
It was a Partner in Efficiency review (PiE)! Why was it such a recipe for success? Ntec had one of our product experts, in this case Linda Lemon, a Training/Conversion Analyst II, provide structured, in-office training to ensure every employee learned valuable, time-saving skills they could use. The “in-office” aspect of Ntec’s training was crucial.
“When you go to a seminar, you write ideas down, but they don’t always get implemented when you return,” Laura said. “Having Linda here meant everything got implemented now.”
Laura knew the Ntec staff could be using Customer Master more efficiently, so she reached out to their Client Relations Manager, who made arrangements for Linda to conduct a database review. This initial database review is the first step in the PiE process and it is conducted remotely.
Laura asked Linda to pretend Ntec was a brand-new client and set everything up “right from the start.” With this request in mind, Linda identified some specific recommendations for the company, with the Ntec team prioritizing the task list. Linda’s three-day in-office session was scheduled down to the hour, to ensure the company’s goals were met and nothing was missed.
The training consisted of intensive training with individual employees. Laura said Linda worked with each person to show them how to be more efficient in their specific role. She said everyone who worked with Linda walked away with an efficiency they didn’t know existed.
“The training really helped us communicate better with technicians,” she said. “We’re using MACC Mobile, and after Linda worked with our techs, they’re now entering more information and more details are flowing into Customer Master. The training helped them understand why things need to be entered.”
All of the efficiency gained as a result of the training saved Ntec the world’s most valuable commodity: time.
“We’ve definitely seen time-savings and we learned about so many things of which we were not aware,” Laura said.
Add some kick to your company’s efficiency by scheduling your PiE review today. Contact your MACC Client Relations Manager or Account Manager to get cooking!
MACC Client Experiences
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
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We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
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Emily Cooperative Telephone Company
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MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
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Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
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MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
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MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
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I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
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Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
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It’s like you’re their only customer when you call
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Cheryl Castile, Office Manager
Panora Telco
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Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
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Everyone at MACC has been committed to help in every way.
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Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
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I appreciate MACC and that you listen to your customers.
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MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008