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PiE is a recipe for efficiency
MACC cooked up a fresh slice of PiE for Ntec and the recipe turned out to be quite a hit. In fact, as Laura Gullickson, the Wisconsin company’s CFO and Office Manager, explained, our PiE turned out to be “the best investment Ntec has made in MACC so far.”
So…what kind of PiE are we talking about here?
It was a Partner in Efficiency review (PiE)! Why was it such a recipe for success? Ntec had one of our product experts, in this case Linda Lemon, a Training/Conversion Analyst II, provide structured, in-office training to ensure every employee learned valuable, time-saving skills they could use. The “in-office” aspect of Ntec’s training was crucial.
“When you go to a seminar, you write ideas down, but they don’t always get implemented when you return,” Laura said. “Having Linda here meant everything got implemented now.”
Laura knew the Ntec staff could be using Customer Master more efficiently, so she reached out to their Client Relations Manager, who made arrangements for Linda to conduct a database review. This initial database review is the first step in the PiE process and it is conducted remotely.
Laura asked Linda to pretend Ntec was a brand-new client and set everything up “right from the start.” With this request in mind, Linda identified some specific recommendations for the company, with the Ntec team prioritizing the task list. Linda’s three-day in-office session was scheduled down to the hour, to ensure the company’s goals were met and nothing was missed.
The training consisted of intensive training with individual employees. Laura said Linda worked with each person to show them how to be more efficient in their specific role. She said everyone who worked with Linda walked away with an efficiency they didn’t know existed.
“The training really helped us communicate better with technicians,” she said. “We’re using MACC Mobile, and after Linda worked with our techs, they’re now entering more information and more details are flowing into Customer Master. The training helped them understand why things need to be entered.”
All of the efficiency gained as a result of the training saved Ntec the world’s most valuable commodity: time.
“We’ve definitely seen time-savings and we learned about so many things of which we were not aware,” Laura said.
Add some kick to your company’s efficiency by scheduling your PiE review today. Contact your MACC Client Relations Manager or Account Manager to get cooking!
MACC Client Experiences
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008