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PiE is a recipe for efficiency
MACC cooked up a fresh slice of PiE for Ntec and the recipe turned out to be quite a hit. In fact, as Laura Gullickson, the Wisconsin company’s CFO and Office Manager, explained, our PiE turned out to be “the best investment Ntec has made in MACC so far.”
So…what kind of PiE are we talking about here?
It was a Partner in Efficiency review (PiE)! Why was it such a recipe for success? Ntec had one of our product experts, in this case Linda Lemon, a Training/Conversion Analyst II, provide structured, in-office training to ensure every employee learned valuable, time-saving skills they could use. The “in-office” aspect of Ntec’s training was crucial.
“When you go to a seminar, you write ideas down, but they don’t always get implemented when you return,” Laura said. “Having Linda here meant everything got implemented now.”
Laura knew the Ntec staff could be using Customer Master more efficiently, so she reached out to their Client Relations Manager, who made arrangements for Linda to conduct a database review. This initial database review is the first step in the PiE process and it is conducted remotely.
Laura asked Linda to pretend Ntec was a brand-new client and set everything up “right from the start.” With this request in mind, Linda identified some specific recommendations for the company, with the Ntec team prioritizing the task list. Linda’s three-day in-office session was scheduled down to the hour, to ensure the company’s goals were met and nothing was missed.
The training consisted of intensive training with individual employees. Laura said Linda worked with each person to show them how to be more efficient in their specific role. She said everyone who worked with Linda walked away with an efficiency they didn’t know existed.
“The training really helped us communicate better with technicians,” she said. “We’re using MACC Mobile, and after Linda worked with our techs, they’re now entering more information and more details are flowing into Customer Master. The training helped them understand why things need to be entered.”
All of the efficiency gained as a result of the training saved Ntec the world’s most valuable commodity: time.
“We’ve definitely seen time-savings and we learned about so many things of which we were not aware,” Laura said.
Add some kick to your company’s efficiency by scheduling your PiE review today. Contact your MACC Client Relations Manager or Account Manager to get cooking!
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Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
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Hawkeye Telephone Company
Hawkeye, Iowa
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Evertek
Everly, Iowa
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Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
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Grafton Technologies
Grafton, Illinois
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Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
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David Jones
Doylestown Telephone Company
Doylestown, Ohio
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
On gaining a better understanding of Customer Master
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April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
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Janet McFarland
CentraCom
Fairview, Utah
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
MACC is always ready to listen to the suggestions we have.
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Columbus Telephone Company
Columbus, Kansas
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Cheryl Noble
Superior Telephone
Superior, Iowa
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John Noah
Terril Telephone Cooperative
Terril, Iowa
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Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
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Lucy Bryan
Pinnacles Telephone Company
Paicines, California
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Mary Phillips
Minerva Valley Companies
Zearing, Iowa
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JBN Telephone
Holton, Kansas
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Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
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MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008