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Union Springs Telephone Company chooses MACC for its BSS/OSS needs
(Blair, NE – January 5, 2017) The Union Springs Telephone Company has joined the MACC family of clients after the recent completion of its conversion to our platform. The Alabama-based company is using MACC’s BSS/OSS solution for billing, customer care, and facilities management.
Since its founding in 1955, Union Springs Telephone Company has been progressive in the use of technology to deliver the services its community needs. It was among the first independent telephone companies in the country to deliver all of its services via fiber. Today, Union Springs Telephone Company serves 900 square miles in Bullock, Pike, Barbour, and Macon counties in Alabama with telephone, internet, and cable television services.
Ray Wasden, General Manager with Union Springs Telephone Company, said the company was drawn to MACC’s products due to their ease of use, the functionality they deliver and the available customer support.
“A telephone company’s billing and accounting records are at the core of its business. We needed a BSS/OSS solution that provides easy retrieval of these records to be responsive to our customers and regulators,” Wasden said. “After spending a great deal of time evaluating vendors, we found that MACC could meet our requirements.”
In terms of the conversion process, he said MACC provided very detailed training and his project manager stayed in constant contact to ensure the process moved forward successfully.
“If we had questions during the conversion, they were answered quickly,” Wasden said. “Plus, the conversion team stayed in contact with us during the first billing process to make sure everything was working correctly.”
“Union Springs Telephone Company has been great to work with and we are honored to welcome them as among the newest members of our client family,” said Craig Aman, MACC’s President and CEO. “We are looking forward to serving the company and partnering with them to help ensure their continued success.”
About MACC
More than two dozen telecommunication companies from across the United States have converted to MACC’s BSS/OSS platform over the last few years. Our products empower clients to reach new levels of efficiency through integration and process automation. MACC’s products are supported by professional and dedicated customer care teams to ensure the outstanding service our clients deserve.
Contact information
Ryan Thompson
rthompson@maccnet.com
402-533-5381
MACC Client Experiences
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois
Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
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MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
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Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008