When Did You Last Retire a Rate Code? The Hidden Cost of Plan Sprawl in Telecom Billing
The rate code list in most billing systems grows in one direction. New promotions add codes. Network upgrades add codes. Carrier tariff changes add codes. Bundle restructures add codes. What almost never happens, at least not on a schedule, is removal. After five or six years of normal operations, a provider with 4,000 subscribers can […]