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Our billing solutions include rating, toll processing, data compilation, bill production, payment processing, and the generation of reports.
Consolidated billing of the services required by today’s consumer
Accurate and efficient data processing
Custom bills and cycles to best meet your company’s needs
In-language billing for Spanish speaking customers
Ability to accept all forms of consumer payments, including Venmo, Apple Pay, and PayPal.
Extensive reporting options
Easy access to bill images
Using our billing system, Customer Master, MACC can provide a fully consolidated bill, with user-defined networks for voice, video, data, and wireless. Bill messages, ads, and inserts, which are fully controlled by our clients, are also available to assist in marketing efforts.
MACC is experienced at collecting data from nearly every device from most of the major national vendors, such as Nortel, Siemens, and AT&T. MACC is proficient in receiving and handling AMA, EMI, CDR, and Detail or Summary Category 11 records. MACC receives standard (LSSGR) AMA records recorded at the company’s switch, and industry standard EMI records received from other sources. MACC’s experienced associates can also manipulate a variety of non-standard file formats to accommodate the requirements of our system.
We offer custom statements with contents tailored to your needs. We also support multiple bill cycles. MACC provides bill insert development, management, printing, and storage for our clients.
Get in-language bills for your Spanish-speaking customers by simply flagging them at the Account tier in Customer Master.
A picture is worth 1,000 words and a video is worth many more! Put this to use with SmartVX. This service can tell customers how much they owe and much more in the form of short, customized videos sent via text or email. Each video is personalized for individual customers and available in multiple languages. In addition to billing, SmartVX videos can be used to on-board customers, encourage usage of online tools, and remind delinquent customers payment is due.
Accept popular, newer forms of payment. Give your customers the ability to pay using the method they’re most comfortable with through MACC. Your customers can use Venmo, Apple Pay, and PayPal along with more traditional payment methods. They can also make quick, one time payments with our easy-to-use eBill system.
MACC makes it easy to access monthly billing records and all of the information stored in Customer Master with a wide variety of reporting options. From hundreds of standard reports to completely customizable ad-hoc queries, our clients can access the information they need quickly and conveniently. Reports can be exported for use in Microsoft Excel and many of our marketing and revenue reports can even be exported as graphics for use in presentations.
Each bill MACC produces for our clients is available in Adobe PDF format. This makes it easy to access past bills when needed for customer requests.
Our products and processes have built-in features to assist your staff in maintaining CPNI compliance in all customer interactions.
Download our free guide: “5 Steps to Boost Your Operational Efficiency.” Whether you’re looking to reduce operational stress or boost your team’s morale, these steps will guide you towards achieving a more efficient and enjoyable work environment.
MACC has been helping telecom companies find success since 1975. Today, more than 350 of your peer telecom companies of all sizes use our billing system.
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