MACC provides all of the services your company needs to accurately bill your customers and accept payments
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Billing Solutions
Our telecom billing solutions include rating, toll processing, data compilation, bill production, payment processing, and the generation of reports.
Key benefits include
- Consolidated billing of the services required by today’s consumer
- Accurate and efficient data processing
- Custom bills and cycles to best meet your company’s needs
- In-language billing for Spanish speaking customers
- Seven forms of payment
- Extensive reporting options
- Easy access to bill images
Billing options for today’s telecommunications consumer
Using our billing system, Customer Master, MACC can provide a fully consolidated bill, with user-defined networks for voice, video, data, wireless, and security monitoring. Bill messages, ads, and inserts, which are fully controlled by our clients, are also available to assist in marketing efforts.
Mediation/rating/message processing
MACC is experienced at collecting data from nearly every device from most of the major national vendors, such as Nortel, Siemens, and AT&T. MACC is proficient in receiving and handling AMA, EMI, CDR, and Detail or Summary Category 11 records. MACC receives standard (LSSGR) AMA records recorded at the company’s switch, and industry standard EMI records received from other sources. MACC’s experienced associates can also manipulate a variety of non-standard file formats to accommodate the requirements of our system.
Custom statements and cycles
We offer custom statements with contents tailored to your needs. We also support multiple bill cycles. MACC provides bill insert development, management, printing, and storage for our clients.
In-language bills for Spanish-speaking customers
Get in-language bills for your Spanish-speaking customers by simply flagging them at the Account tier in Customer Master.
Convenient payment options
Providing easy and convenient payment options to your customers ensures more flexibility for them and reliability for you. Along with traditional cash and check payments, MACC gives your company the ability to receive five additional types of payments:
- ACH payments
- Credit cards
- eBill – online payments
- ezPost – automated ACH payments
- Mobile Pay – payment via text message
A wealth of reporting options
MACC makes it easy to access monthly billing records and all of the information stored in Customer Master with a wide variety of reporting options. From hundreds of standard reports to completely customizable ad-hoc queries, our clients can access the information they need quickly and conveniently. Reports can be exported for use in Microsoft Excel and many of our marketing and revenue reports can even be exported as graphics for use in presentations.
Easy access to bill images
Each bill MACC produces for our clients is available in Adobe PDF format. This makes it easy to access past bills when needed for customer requests.
Strict adherence to all CPNI regulations
Our products and processes have built-in features to assist your staff in maintaining CPNI compliance in all customer interactions.
MACC Client Experiences
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008