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MACC's Blog

Stay up to date with the latest in telecom billing, customer care, and software innovations. Whether you’re looking for product updates, industry insights, or practical tips, you’ll find it here.

Someone is standing in front of a white board trying to reconstruct logic about rate codes that no longer exists in anyone’s head.

When Did You Last Retire a Rate Code? The Hidden Cost of Plan Sprawl in Telecom Billing

Telecom Billing and Provisioning Integration: A Workflow Audit

MACC attends OTA's 91st Summer Conference in Plano, TX

Great Conversations at the 2026 OTA Summer Conference

The Swivel-Chair Score: How Much Manual Workflow Is Hiding in Your Billing?

an AI workflow environment with many interconnected components

Some AI-Powered OSS/BSS Moves Complexity Instead of Removing It

a woman at her desk in a modern office, with a computer screen displaying a dashboard.

All About MSaaS: Managed Software as a Service

WTC Uses Automated Provisioning to Connect Customers Faster

How Carrier Access Billing Automation Improves Accuracy

Paper Billing for Telecom Customers Still Works

Single Source of Truth in Telecom Billing: Why Most Providers Don’t Have One