MACC’s Billing Fulfillment Center provides the most efficient and cost effective way to print your customers’ monthly bills
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Fulfillment Services
MACC prints more than 750,000 statements each month. With this volume, MACC saves our clients money thanks to the efficiency of our printing process and the cost-savings of purchasing paper and toner in large quantities.
Key benefits include
- Cost effective printing solutions
- Print stream option for companies with in-house printing capabilities
- Multiple bill formats, including large print and Spanish versions
- On-bill ads and bill inserts for effective statement-based advertising
- The ability to send five inserts each month to targeted customers
- Extensive reporting options
Bill printing options to meet your needs
MACC’s billing solutions give you the ability to print your bills in-house, or you can utilize our printing facility located within in our corporate headquarters in Blair, Nebraska.
MACC’s printing solutions
MACC’s high-speed printers and monthly processes are a cost effective way to produce your company’s statements. We take care of everything for our clients, from ensuring there is enough toner to print the month’s statements to storing the envelopes, MACC eliminates the hassle of printing statements in-house and allows your employees to focus on more profitable activities. Thanks to our proven bill production process, we make your bills available for review and approval before any printing takes place. Once the bills are produced, we make them available as PDF files for future review.
In-house option
For companies with their own print facilities, a convenient AFP print stream can be delivered from our operations center to your network for local printing. PDF files can also be made available for use by your company
Bill formats to meet your needs
MACC offers several bill formats to best suit the needs of your company and customers. With our bills, you can advertise bundled savings, deliver personal messages to individual customers, and even send statements with large print to visually impaired customers. Bills can also be sent in Spanish.
Targeted bill inserts
MACC gives you the ability to send your customers up to five inserts per month in your bills. The inserts can be set up within Customer Master, our billing system, to go to targeted groups of your customers. To save money on printing and shipping, MACC’s Creative Services Team can print and store bill inserts for your company. Finally, if your company uses MACC’s eBill online payment solution, your inserts are automatically placed online for viewing by your customers.
MACC Client Experiences
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008