MACC’s Technical Support Team has programs to provide state-of-the-art support for the modern business environment
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Technical Support Team
Our support professionals share a combined wealth of knowledge and experience you can count on to develop and maintain a technical infrastructure your company can depend upon as you serve your customers.
Knowledge and experience
Our Technical Support Team possesses in-depth and up-to-the-minute knowledge of the wide array of Microsoft operating systems, networking systems, and applications available today. Their top priority is to ensure your business technology is functioning smoothly and efficiently. This priority makes MACC’s Technical Support Service the smart way to maximize and safeguard your company’s investment in technology.
Technical Support’s services
- Support via phone and e-mail
- On-site technical analysis
- Hardware and software installation and configuration
MACC Application Recovery Service (MARS)
Another function coordinated by our Technical Support Team is the MACC Application Recovery Service (MARS). If disaster strikes, MARS gives you access to a secured copy of your customer and financial records which will allow you to continue to serve your community.
Here is how MARS works
When your company enrolls in MARS, MACC will automatically back up its information and transactions are updated on a daily basis. If disaster strikes and your company declares an emergency, MACC will create an environment to provide access to your MACC software and databases using any computer with an Internet connection. Access to our applications is available within 24 hours of the declaration. Once the emergency passes, we will restore the working database from our system to your company’s restored, repaired, or replaced SQL server at no additional cost.
MACC Client Experiences
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington
Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa
MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008