MACC’s Technical Support Team has programs to provide state-of-the-art support for the modern business environment
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Technical Support Team
Our support professionals share a combined wealth of knowledge and experience you can count on to develop and maintain a technical infrastructure your company can depend upon as you serve your customers.
Knowledge and experience
Our Technical Support Team possesses in-depth and up-to-the-minute knowledge of the wide array of Microsoft operating systems, networking systems, and applications available today. Their top priority is to ensure your business technology is functioning smoothly and efficiently. This priority makes MACC’s Technical Support Service the smart way to maximize and safeguard your company’s investment in technology.
Technical Support’s services
- Support via phone and e-mail
- On-site technical analysis
- Hardware and software installation and configuration
MACC Application Recovery Service (MARS)
Another function coordinated by our Technical Support Team is the MACC Application Recovery Service (MARS). If disaster strikes, MARS gives you access to a secured copy of your customer and financial records which will allow you to continue to serve your community.
Here is how MARS works
When your company enrolls in MARS, MACC will automatically back up its information and transactions are updated on a daily basis. If disaster strikes and your company declares an emergency, MACC will create an environment to provide access to your MACC software and databases using any computer with an Internet connection. Access to our applications is available within 24 hours of the declaration. Once the emergency passes, we will restore the working database from our system to your company’s restored, repaired, or replaced SQL server at no additional cost.
MACC Client Experiences
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008