MACC | ONE brings billing, customer data, and daily tasks into a single, browser-based system. It’s designed for teams that want clear information, fewer workarounds, and tools that make sense the first time you use them.
With MACC | ONE, you get:
Live customer data that updates in real time
A clean, easy-to-navigate layout
Access from any modern browser
Tools that keep billing, service, and support teams aligned
MACC | ONE was shaped by input from our customers. Broadband providers, including billing teams, customer service reps, and managers across the country have helped make it truly user-friendly and practical.
Every account change shows up right away. Payments, service updates, and notes are all current the moment they’re entered.
Log in anywhere you have internet. No installs, no updates. Just open your browser and you’re ready to go.
MACC | ONE shares data with Customer Master, so you get the newer web dashboard without giving up the reliability you already know.
The dashboard is designed with input from our providers. It’s easy to learn and keeps your work organized without extra clicks.
The system highlights trends and gives you quick summaries of customer notes, so your team can spend less time digging and more time helping.
You also get access to MIMiR, our built-in assistant. MIMiR is always available to answer questions about your software and account details, giving your staff fast, reliable help whenever they need it.
We’re continuing to add AI tools where they make sense, including MIMiR, our built-in assistant. These tools are designed to help staff find answers faster: not replace the people who know their systems best.
Explore our AI Innovations page to learn more.
Trusted by more than 350 telecom providers across the U.S., Customer Master has long been the backbone of billing for rural and regional companies. It’s a feature-rich telecom billing system that brings together customer care, accounting, inventory, plant management, and more all in one reliable platform.
Full integration across billing, inventory, accounting, mapping, and plant systems
Converged billing support for voice, video, internet, and wireless bundles
Built-in tools to manage sales from your retail locations
Open architecture for smooth integration with your existing tools
Customer Master delivers the core tools telecom and broadband providers rely on every day. With one system, you can handle billing, customer care, accounting, plant, and more.
Want the full feature list? Contact our team and we’ll walk you through everything.
At MACC, we know software is only as good as the team standing behind it. That’s why our solutions come with transparent pricing, dependable support, and regular updates based on real-world feedback.
We’re proud to serve rural and regional providers across the U.S., helping them deliver reliable service to their communities. With MACC, you get more than a telecom billing system: you get a partner committed to your long-term success.
Ready to Learn More?
Get the 1-minute MACC | ONE walkthrough and product overview PDF, no meeting required.
What if your team could spend less time on repetitive support calls — and more time on the work that actually moves the needle?
In this quick case study, you’ll see exactly how a rural telecom provider made it happen using just two smart tools. No huge team. No complicated setup. Just better systems that work.
If you’re trying to do more with less, this success story is a must-read.
