Our billing system is designed for today's telecom industry
Integrate your customer care, accounting, inventory, and plant management systems with MACC’s efficiency boosting billing system.
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Efficient Billing System
At MACC, we realize efficiency is the key to profitability in today’s telecommunications industry. For this reason, the solutions we offer for your billing system are filled with bright ideas to deliver the efficiency your company needs. Our billing system is called Customer Master and it’s used by more than 350 telecommunications companies across the United States.
Key Customer Master Features and Benefits
- Integration between your billing, accounting, inventory, and plant management systems
- Converged billing with quadruple play bundles
- Complete control of the sales process at your retail locations
- Open architecture that allows for easy integration with your existing middleware
- Two product updates each year to ensure we continually meet the needs of the industry
- Support for wireless operations
Customer Master offers everything your telecom needs to succeed
Advanced Staging
Bill Print Image
Bill for Non-traditional Services
Capital Credits
Carrier Billing
CRM
Contract Management
Credit Bureau
Custom Reports
Custom User Options
Directory
eBill (EBPP)
Equipment Manager
E-Rate
Facilities Management
MACC Mobile
Metered Broadband
Online Help
Receivables
Security Audit
Service Order
Service Provisioning
Text (SMS) Payments
Track upgrades
Trouble Reporting
User Options
Video/Internet Audit
Web Self-Care
Workflow Management
MACC Client Experiences
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008