MACC is continously updating our telecom billing system
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New features and products from MACC for Fall 2020
MACC is continually adding new features to our existing products and developing new services to meet the evolving needs of the telecommunications industry. Below are brief summaries of several of the enhancements that are available this fall in the latest versions of Customer Master and Accounting Master. Together, these two products comprise the core of our billing system.
Customer Master 20.2 enhancements
Premise Equipment Interface
MACC’s new Premise Equipment interface provides versatility in assigning premise equipment to the customer’s address. This comprehensive and time-saving interface allows users to assign/store equipment on network addresses, pull equipment items directly from Accounting Master inventory, and provision the equipment (activate or change service) through their equipment vendor. This enhancement eliminates dual entry in multiple applications to create a seamless equipment process within Customer Master.
Enhanced Reports
Sales Lead Grid Reports: Five new Sales Lead grid reports were added to the Grid reports menu to provide better tracking and reporting in Sales Lead. These reports include Sales Lead, Sales Lead by Comments, Sales Lead by Networks, Sales Lead by Stage, and Sales Lead by USP.
Report Auto-Generation: Users can now auto-generate our very popular Grid reports. Similar to the existing list of reports in the Report Auto-Generation feature, Grid reports can be set up to automatically generate on a certain date and time, then be emailed to a desired recipient(s).
Grid Reports: Many of the Grid reports were updated to include filtering criteria. Using the new filters provides the ability to filter on only the desired criteria before viewing the selections in the grid, which can reduce the amount of data needed in the report results. This feature is especially helpful on the larger Service Order or Network grid reports with greater volumes of data.
Accounting Master 20.2 enhancements
AR Customer Inquiry
Accounts Receivable Customer information is used for sales transactions, payments, and sales reporting. Enhancements have been added to the Customer screen providing an inquiry view of a customer’s balances, invoices, and statements. A new Customer icon was added to the Sales ribbon, providing quick access to customer information. When accessed, new icons are available from the toolbar to access the selected customer’s AR Balance, AR Customer Inquiry, and Customer Statement History.
Inventory Manual Transaction Attachments
Electronic documents can now be linked to inventory transactions through the Manual Transaction screen. Similar to other attachment processes, users must first establish an EDocs Location from the Electronic Documents maintenance menu. Attachments can be added and/or viewed in the system from the Manual Transaction Screen, Inventory Transaction Search, and Inventory Transaction Listing report. Additionally, inventory transaction attachments can also be scanned and viewed via MACC Mobile.
TMS Time Clock Task Hours
MACC has enhanced Time Clock by giving users the ability to task hours to different GL account/distribution codes and edit clocked time as needed.
MACC Client Experiences
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008