MACC is continously updating our telecom billing system
Home > What’s New
New features and products from MACC for Fall 2021
MACC is continually adding new features to our existing products and developing new services to meet the evolving needs of the telecommunications industry. Below are brief summaries of several of the enhancements that are available this fall in the latest versions of Customer Master and Accounting Master. Together, these two products comprise the core of our billing system. Contact your MACC Representative for complete details on the latest enhancements.
Customer Master 21.2 enhancements
Scheduler
MACC is introducing an all new Scheduler module with greater flexibility to undertake meeting and appointment scheduling through a practical, convenient experience within Customer Master. The new Scheduler brings a modern look to the management of ticket-based work, which includes options to acknowledge work, drag and drop events, assign tickets across days and employees, and a variety of other exciting mobility features.
Employee Locations for MACC Mobile Users
Customer Master now has an option to flag employees for tracking purposes during their work days/hours. This tracking feature is utilized by collecting location data from a mobile device while logged into MACC Mobile.
HUBB Reporting
To accommodate FCC regulatory changes, the Address Editor, FCC HUBB Report, Address Importer, and address related Grid Reports in Customer Master have been updated to include new fields for Technology used and Latency.
Accounting Master 21.2 enhancements
Mass Reassign Check Tool
At times it may be necessary to assign a new check number to a check generated in Accounting Master. The Reassign Check Numbers Tool allows users to change the check number in the system to match the actual printed number on the check. MACC has improved this tool to a grid view format, allowing users to reassign multiple new check numbers.
Employee Schedule Tracking
This new feature allows management to track and report their employees’ work schedules. An entered Employee Schedule will display on the Employee General Info tab. The Current Employee Master and Payroll Custom Grid reports were updated with Employee Schedule selections to view employee schedule details.
Inventory Item Bundle
This new feature allows users to bundle inventory and non-inventory items together. Additionally, it provides the ability to order bundled items as a bundle, receive, and stock the bundled items separately into inventory.
MACC Client Experiences
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
Excellent results with MACC
We’ve had excellent results with MACC’s customer service. Their three levels of customer support have really been a benefit to us. When you call MACC, they do a great job of getting you to the right person to answer your question.
Jill Madsen, Office Manager
Marne Elk Horn Telephone Company
Elk Horn, Iowa
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
MACC offers an integrated solution
Our decision to choose MACC was based on our company’s growing demands on our billing system. We needed an integrated solution that included customer billing, an inventory system, point-of-sale, and accounting package in one platform. With MACC, these needs have been met, and their solution will serve our company for many years to come.
Susan Hamilton, Vice President
GTI/Grafton Telephone Company
Grafton, Illinois
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
Customer Master (MACC’s BSS/OSS) is always being updated and improved to make it better. As our requirements change, MACC continues to meet them.
Melanie Bloom
Wahkiakum West
Rosburg, Washington
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008