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Our customer support is far more than a hollow promise and a toll-free number. At MACC we’re proud to offer industry leading client support to the telecommunications companies that trust us for their BSS/OSS needs. Three MACC teams work together to ensure we’re delivering the products, services and support your company deserves.
When you have a question or an issue regarding a MACC product or service, our Client Relations team is ready to solve the problem. This team is composed of MACC associates with years of industry experience who are dedicated to ensuring we provide everything your company needs to succeed in today’s market.
If you ever have questions about the use of MACC’s BSS/OSS solutions, we have Software Support Representatives ready to assist you. These highly-trained software experts are only responsible for a limited number of clients so they’ll become familiar with your company’s operation.
MACC’s Technical Support Team has programs to provide state-of-the-art support for the modern business environment. Our support professionals share a combined wealth of knowledge and experience you can count on to develop and maintain a technical infrastructure your company can depend upon as you serve your customers. Learn more
In today’s ever-evolving industry, no one can ever stop learning. That’s why MACC has a dedicated Training Support Team. This experienced team of associates offers thorough, yet flexible training which allows our customers to take full advantage of the capabilities our software delivers.