Discover how WTC streamlined their disconnect/reconnect process and transformed the customer experience with MACC’s auto-provisioning tool. In this testimonial, Devin Weis (CFO) and Julie Elder (Multi-Functional Office Worker) explain how automation saved staff time, reduced errors, and eliminated weekend delays for customers trying to restore service.
📅 Reconnects now happen within minutes
⏱️ 280 staff hours saved annually
🤝 Real results from a long-time MACC partner
Go beyond the 90-second video, get the full case study to see exactly how WTC streamlined reconnects, cut errors, and improved service after hours.
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MACC has been helping telecom companies find success since 1975. Today, more than 350 of your peer telecom companies of all sizes use our billing system.
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What if your team could spend less time on repetitive support calls — and more time on the work that actually moves the needle?
In this quick case study, you’ll see exactly how a rural telecom provider made it happen using just two smart tools. No huge team. No complicated setup. Just better systems that work.
If you’re trying to do more with less, this success story is a must-read.