A good decision…a Colorado telecom switches to MACC’s billing system for improved efficiency
A great example of a company using MACC’s billing system to improve its operation is the Nucla-Naturita Telephone Company (NNTC). The family owned and operated company was founded in 1946 in Nucla, Colorado to provide telephone service to its community. Over its 77 years in business, NNTC expanded its service territory to seven additional Colorado communities and now provides internet access using both wired and wireless technologies. The company also sells mobile phones and calling plans from its office.
Darla Joseph, NNTC’s Assistant Manager and Vice President, said, “MACC has been a very positive change for our company. We swapped over to MACC in 2019 and it was such a good decision.”
A key boost to NNTC’s efficiency has been its use of MACC’s eBill, an online bill payment solution, and the increased speed with which they can accept customer payments.
“This has been a timesaver for NNTC as we can answer calls, run a customer’s credit card, and not have to wait for the credit card machine to be vacant,” Joseph said.
Another driver of efficiency for NNTC has been its use of MACC’s solution for point-of-sale and inventory. MACC’s solution tracks the number of items available along with their associated value. This crucial inventory information is then tied directly to a company’s general ledger account balance. Barcode scanning of items is an option, and this is a feature NNTC uses to streamline the selling of wireless equipment.
“Using point-of-sale has eliminated the need to write the prices on each of the accessories,” Joseph said. “We are able to print out labels with the barcode to attach to each item and then we can scan it to let the customer know the cost.”
As being able to meet regulatory reporting requirements, including the BDC, is a crucial task for ISPs, MACC’s solution also meets this need.
“We have a better handle on our payments with MACC and more confidence in our reporting process to meet all of the necessary requirements,” Joseph said.
MACC delivers the outstanding support our clients deserve with a unique three-tiered approach to customer care. This approach ensures clients always have access to a knowledgeable member of the MACC Team if assistance is needed.
“I must add the customer service and support with MACC has far exceeded our expectations,” Joseph said. “MACC’s support team is always friendly and ready to help!”
MACC Client Experiences
Overall I have had a great experience with MACC. I enjoy working with the entire MACC team. They are very receptive to new ideas and enhancements.
Josh Gilbreath
Peoples Telephone Cooperative, Inc
Quitman, Texas
Comments from a new MACC client
Thanks so much for all of your help and support this past week. I’m so impressed by the staff at MACC. You all are great!
Adam Haas, General Manager
Warm Springs Telecom
Warm Springs, Oregon
On gaining a better understanding of Customer Master
Since the training, our staff has eliminated unnecessary steps and employees now have a better understanding of the big picture of Customer Master.
April Simmons, Office Manager
Wiggins Telephone Association
Wiggins, Colorado
I have always been impressed with the level of support from MACC and during this time of Pandemic I am happy to say that the level is as excellent as ever. Thank you MACC team.
Lucy Bryan
Pinnacles Telephone Company
Paicines, California
MACC is always ready to listen to the suggestions we have.
Melanie Kalar
Columbus Telephone Company
Columbus, Kansas
Their system is Windows based, it’s easy to use, and they have great customer service.
Carolyn Haga
Consolidated Communications
It’s like you’re their only customer when you call
It’s like you’re their only customer that day when you call to ask a question. Seldom do we even need to receive a call back from MACC as they resolve issues so quickly. MACC offers support for everything we need.
Cheryl Castile, Office Manager
Panora Telco
Panora, Iowa
I appreciate MACC and that you listen to your customers.
Roxanne White
Evertek
Everly, Iowa
My experience with MACC is very positive! All of the different groups within MACC are a pleasure to work with and very knowledgeable. Keep up the Great Work!
John Noah
Terril Telephone Cooperative
Terril, Iowa
MACC has an overall awesome performance! Customer Master is very easy to maneuver and it has more than one way to get into something.
Shelly Wydock
Ironton Telephone
Coplay, Pennsylvania
We have nothing but positive thoughts of the entire MACC team. They are very helpful and always open to suggestions. We could not ask for a better partner!
Susan McGhee
JBN Telephone
Holton, Kansas
The Pop-Up Training has been a valuable asset to our company, as it’s easy to fit into the work schedule for our Customer Service Representatives. It’s a low cost for three days of training. I highly recommend participating in these trainings, as Pop-Up offers new information every time! It’s a win-win for all!
Susan Hamilton, Vice President
Grafton Technologies
Grafton, Illinois
MACC made the NLAD transition a painless process
The Customer Master upgrade with the NLAD module couldn’t have come at a better time. I used it to submit my NLAD file for scrubbing and it came back error free. The people at MACC did a great job to get the upgrade implemented. I have been dreading the task of preparing for the NLAD for months, but MACC made the process painless.
Suzanne Reed, Billing Supervisor
UniTel, Inc.
Unity, Maine
MACC programs work well for our needs! We have phone, internet, cable tv, satellite internet, and special circuits. We’re able to have good information and notes on all accounts. It’s also exceptional we can access equipment and addresses in a search. We are very happy that our techs have so much information right on the service order.
Judy Copp
Hawkeye Telephone Company
Hawkeye, Iowa
I enjoy working with all the MACC staff I interact with! All very professional and personable too!
David Jones
Doylestown Telephone Company
Doylestown, Ohio
It feels like working with friends when we work with MACC. I appreciate the friendly, welcoming attitude everyone there seems to have.
Mary Phillips
Minerva Valley Companies
Zearing, Iowa
Why we chose MACC
We’ve been using MACC’s Customer Master for three years. After reviewing software from other companies, we chose Customer Master, because of the program’s ease of use, the overall fit to our company, and our previous experience with MACC’s great customer service.
Linda Peterson, Chief Financial Officer
Emily Cooperative Telephone Company
Emily, Minnesota
I never say it enough, but your company is so great to work with. I don’t know what I would do without everyone’s knowledge and kindness. I appreciate all of you more than you know.
Cheryl Noble
Superior Telephone
Superior, Iowa
Everyone at MACC has been committed to help in every way.
Janet McFarland
CentraCom
Fairview, Utah
I have always had great experience with MACC. Everyone that I have worked with has helped me accomplish what I needed to get done. Thank you!
Sheila Rouse
Olin Telephone & Cablevision Company
Olin, Iowa
MACC · 1-800-622-2502 · P.O. BOX 700, 111 ADMIRAL DRIVE, BLAIR, NE 68008
MACC · 1-800-622-2502
P.O. BOX 700 111 ADMIRAL DRIVE
BLAIR, NE 68008